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FAQ’S

Below you will find a list of the most common questions we get asked here at Clone Media. If you still can’t find the answer you were looking for below, then please don’t hesitate to contact us on 01256 816500 or email hello@clone-media.co.uk

Q. Do the prices shown include VAT & Delivery?

A. The prices online exclude VAT and delivery. Delivery varies between products and quantities.

Q. How do I send/upload artwork?

A. Artwork can be uploaded to us via our wetransfer file < a href="https://clone-media.wetransfer.com/">https://clone-media.wetransfer.com/

Q. How long will my order take?

A. Products have different lead times, this can be seen in the item description. If you need your order in a hurry please call us to advise the details and we will do what we can to meet your deadlines.

Q. Can you print in my company’s Pantone colour?

A. Yes, please let us know the colour you would like on the notes section of the order process.

Q. Will I get an artwork proof before you print my order?

A. We will always email you a pdf proof before we print the bulk order. We will not proceed until you are 100% happy with the proof.

Q. What are working days?

A. Working days are Monday to Friday and do not include weekends or public holidays so please bear this in mind when working out your delivery

Q. Can we talk with someone if I don’t see all the information I need on line?

A. Yes we are very friendly, our experienced sales executives are available to talk you through the process, just call us on 01256 816500.

Q. I can’t see what I am looking for on the website, can you help with this?

A. Yes, please get in touch and let us know what item you are looking for and we will endeavour to source it for you.

Q. Can we see samples before we buy?

A. Yes but please note the samples will not be personalised to you and will be returnable within 30 days unless we advise otherwise.

N.B: Pricing will be confirmed on order acknowledgment.